Our CEO, Joachim Schiermacher, will share his vision for the future of smarter authoring and documentation. He will explore the trends shaping how organizations create, deliver, and scale digital knowledge, and how ClickLearn is evolving to meet these needs. From enhancing content quality to enabling multilingual, in-app learning experiences, Joachim will outline how ClickLearn continues to innovate and empower authors to deliver impactful documentation in a global, fast-changing environment.

This session shows project teams how to customize branding, configure essential settings, and create a training platform that feels like a seamless extension of their own company. Learn how to build standardized templates, apply consistent styling, and ensure that all training materials align with your organization’s identity, eliminating bottlenecks and keeping projects on track.

Key Takeaways:

• Build standardized, reusable templates that streamline content creation and ensure consistency across all training materials.
• Transform your Training with custom styling that seamlessly matches your company's brand identity and visual guidelines.
• Eliminate bottlenecks and keep everyone aligned throughout the project lifecycle

Capturing your documentation clearly and making it resonate with your colleagues is a key component to any enablement and training project. You're an expert on your organization, audience, and processes - let us help you with the rest! There are lots of tips and tricks in our tool to make your content pop and the creation process smooth. Whether you're new to ClickLearn or a seasoned pro, you're sure to learn a thing or two in this session.

Key Takeaways:

• How to capture a process in your ERP/CRM system
• Best practices for consistency and clarity
• Overview of the editing suite
• Most effective edits you can make

Understanding the technical layers behind ClickLearn is key to getting the best results. In this session, we’ll demystify NMH and websocket, guide you through installing and using the ClickLearn Authoring Tool, and show you how to identify and troubleshoot issues. You’ll learn when NMH is the right choice and when to switch to websocket, plus see how to install websocket and understand its limitations.

Key Takeaways:

• What NMH is and how it works compared to websocket
• How to install and when to use the CL Authoring Tool
• What it looks like when NMH is not working and how to troubleshoot
• When websocket is a better option and how to install it
• Limitations to consider with websocket

In a world where change is the only constant, you've got to make sure your documentation can keep up! Join this session for a overview of ClickLearn's built in functionality, Replay, which is used to update and/or translate your documentation. To utilize Replay to it's full potential, there are a few foundational things to understand, we will cover them in this session so you're set up for a smooth experience!

Key Takeaways:

• Understanding the purpose of the Replay functionality
• Learning how Replay works
• Understanding the data layer
• Knowing how to work with and change the data
• Common pitfalls and how to avoid them!

With the advent of the digital world, many businesses now work outside the walls of their own country. If you have one, two or multiple countries that you conduct business with and need to have your workforce understand how to use the software applications that your company provides, then this is the session for YOU! We'll show you the difference between translating your ClickLearn recordings only without having to switch up the user interface, as well as the more methodical approach to translating not only the text, and assets, and structure, but using replay to capture the screenshots in the language you are translating. We'll take a quick look at the Language Settings feature so if you want to translate specific words, or make corrections, you'll know where to go to make those changes.

Key Takeaways:

• Understand quick versus methodical approaches to localization.
• Learn how to translate recordings, text, assets, and structure effectively.
• See how Replay supports multilingual screenshots.
• Explore Language Settings to refine translations and make corrections.

Unlock the power of usage data, engagement and user feedback to track and understand if your ClickLearn content is successful. Learn how to access & transform raw metrics into actionable insights with intuitive dashboards and powerful analytics tools. Perfect for understanding what content is working and perhaps, more importantly - what content may not be working!

Key Takeaways:

• Understanding the summarized, top-level analytics
• Diving deeper into each usage report and content rating
• How to export granular data on ALL your ClickLearn engagement

ClickLearn UXP (User Experience Platform) now supports multiple languages, making digital adoption more accessible to global organizations. With this enhancement, training and in-app guidance can be delivered in the language of each user, ensuring clarity, inclusivity, and faster learning.

Key Takeaways:

• Understand how multilingual UXP delivers localized learning experiences.
• How to configure UXP in multiple languages.

Let's be honest: If you have not yet experienced ClickLearn's User Experience Panel - affectionately known as the UXP - you are missing out and you NEED to join this session! The UXP is next-gen technology that provides help to your end users, inside your application, at their time of need. As an Attain guru (that's YOU) the UXP is available inside every project, and with just a little editing, you can use your existing recordings, add additional assets, produce & publish, then get it out for your end users to touch. How cool is that??
Key takeaways:

• Take a look 'under the hood' to see where the UXP templates exist
• How to get the extension added so the UXP will display inside your application
• Check out the new bells and whistles for your end users!

Learn how to instantly turn your PowerPoint slides into engaging videos with AI narrators. This webinar shows you how to create professional training content in minutes instead of hours, using smart technology that adds virtual presenters to your slides. No filming, no expensive equipment, no complicated editing—just better presentations that keep your audience engaged.

Key takeaways:

• PowerPoint to Video in Seconds: See how to turn your slides into interactive content instantly—no extra work needed.
• Works Everywhere: This feature improves your training in portals and user help panels—one tool, multiple benefits.
• See AI Avatars in Action: Watch real virtual presenters demonstrate how they make your content come alive.

ERP systems evolve constantly, with updates coming once, twice, or even more times a year. These changes impact how data is captured, and recordings made on an older version may behave differently on the new one. In this session, we will walk through how ClickLearn connectors must be adjusted to each ERP version, what happens behind the scenes when fields are not captured correctly, and how our team manages escalations. You’ll learn how long adjustments typically take, when fixes are released independently or bundled into a system release, and why updates to connectors can only happen once the ERP release is live.

Key Takeaways:

• Why ERP updates affect connector performance
• How older vs. newer ERP versions impact recordings
• What happens behind the scenes when you escalate an issue
• How long fixes take and how they are released
• Why connector updates can only follow live ERP releases

In this session, discover how our Customer Enablement team transformed one-on-one support into a scalable, one-to-many model using strategic content, community engagement, and self-paced learning programs. We’ll share practical insights into how we manage multiple enablement platforms, collaborate across teams, and continuously evolve our approach to drive adoption and customer success at scale.

Key Takeaways:

• Learn how to scale from one-to-one support to a one-to-many enablement model.
• Understand how to leverage content, community, and self-paced learning to drive adoption.
• Gain insights into managing multiple enablement platforms and aligning efforts across teams.
• Discover practical strategies to continuously evolve enablement programs for long-term customer success.

Join us for an exciting Q&A panel discussion with our Chief Architect, Michael Olsen, CEO - Joachim and Customer Support Expert - Morten. This is your opportunity to engage with the people behind ClickLearn and ask any questions you have about our product and services. From technical support to content strategy, and product development, our panelists are here to answer all your questions and provide insight into the ClickLearn experience. Don't miss out on this unique opportunity to connect with our team and get the information you need.