ClickLearn Docs

How we process your data when using our website

Version 3 - December 2021

Other Versions
Version 4 - December 2021 - Current
Version 1 - January 2009
Version 2 - September 2021

The purposes of the processing
The purpose of the data processing is to market our services to possible new users and to provide requested information and perform trials.

We process personal data with cookie technologies on our website. Please see our cookie policy for more information. You can see our cookie policy and manage your consent by clicking the small icon at the bottom left corner of the website.

We use third party software, including YouTube and Google services, on our website. Please see the relevant terms for more information:
https://policies.google.com/privacy
https://www.youtube.com/t/terms

The lawful basis for the processing
As we are located in the EU, the General Data Protection Regulation (GDPR) applies to the collection of personal data irrespective of where the data subject is located.

The basis for our collection and processing is:

Article 6(1a) of the General Data Protection Regulation (consent)
Section 10 of the Danish Marketing Practices Act

The categories of personal data collected
The personal data we collect fall under Article 6 of the GDPR.

We collect the personal data you continually provide when you chat or fill out the contact form, including contact data such as e-mail.

Finally, we also process relevant personal data in connection with possible data subject requests in accordance with Chapter III in the GDPR. This might entail processing personal data to identify and/or authenticate the data subject making the request.

The recipients or categories of recipients of the personal data
Recipients of personal data might include but is not in all cases limited to IT service providers (data processors), public authorities (to the extent we are obligated) and support staff in subsidiaries.

The details of transfers of the personal data to any third countries or international organizations
We transfer personal data to third countries outside EU/EEA that the EU Commission has determined has an adequate level of data protection. In cases of transfer to third countries that do not have an adequate level of data protection we use the EU approved standard contractual clauses to ensure an adequate level of data protection. By request we will provide a copy.

The retention periods for the personal data
We delete the personal data from the contact form when we have provided you with a trial. We delete the personal data from the chat when we have answered your inquiries. We delete your e-mail when you unsubscribe or contact us via e-mail and requests to be deleted.

The source of the personal data
The personal data have been obtained during chat on our website or via our contact form.

The details of whether individuals are under a statutory or contractual obligation to provide the personal data
If you do not wish to provide us with the personal data, we need to fulfil the purposes, we are not able to provide the service to you.

The details of the existence of automated decision-making, including profiling
We do not base any automated decision-making, including profiling, referred to in Article 22(1) and (4) of the General Data Protection Regulation on personal data from users. Thus, no decision is based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects concerning the user.

The rights available to individuals in respect of the processing
As we are bound by the GDPR due to our location you have the following rights:

Your right of withdrawal of consent - You can always delete your account.
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organization, or to you, in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

The rights are limited in scope and application. Moreover, the rights are applied on a case-by-case basis to each data subject request.

You are not required to pay any charge for exercising your rights.

If you make a request, we must provide information on action taken without undue delay and in any event within one month of receipt of the request. That period may be extended by two further months where necessary, taking into account the complexity and number of the requests. In that case, we will inform of any such extension within one month of receipt of the request, together with the reasons for the delay.

Please contact us if you wish to make a request. When you make the request, please specify your request as best you can. This will help us process your request more quickly.

The right to lodge a complaint with a supervisory authority
You can lodge a complaint with your local Supervisory Authority in the EU by going to the website of the European Data Protection Board and find the contact information.

If you live outside the EU, please contact the Danish Data Protection Agency:

Danish Data Protection Agency
Carl Jacobsens Vej 35
2500 Valby
DK
Tel. +45 33 1932 00
email: dt@datatilsynet.dk
Website: http://www.datatilsynet.dk/

Changes
We may change the privacy notice from time to time including if we change the purpose of the processing. If we do, we will inform you via e-mail. The applicable privacy notice will always be available on our website.